Refund Policy

General Refund Policy

Due to the specialized nature of aviation maintenance services and the custom work involved, refunds are handled on a case-by-case basis. All refund requests must be submitted in writing and will be evaluated based on the specific circumstances of each situation.

Deposit Refunds

Before Work Begins

If you need to cancel your service before work has begun, the following refund schedule applies:

• More than 30 days before scheduled start: Full deposit refund minus 5% processing fee
• 15-30 days before scheduled start: 75% deposit refund
• 7-14 days before scheduled start: 50% deposit refund
• Less than 7 days before scheduled start: 25% deposit refund

After Work Has Begun

Once work has commenced, deposits are generally non-refundable as materials have been ordered and labor has been allocated. However, we will consider partial refunds based on the specific circumstances and work completed.

Service Refunds

Completed Work

Refunds for completed work are rare and only considered in exceptional circumstances such as:

• Significant deviation from agreed specifications without authorization
• Use of incorrect materials or colors despite clear instructions
• Failure to meet industry standards or safety requirements
• Breach of contract by Windham Aircraft Repair

Partial Work Completion

If work is discontinued before completion due to circumstances beyond our control or customer request, payment is due for all work completed and materials used. Any refund will be calculated based on the remaining unused portion of the agreed service fee.

Non-Refundable Items

The following are generally non-refundable:

• Custom-mixed paints and specialized materials
• Labor costs for work already performed
• Consultation and assessment fees
• Materials that have been applied or installed
• Third-party services arranged on your behalf
• Storage fees for extended project delays

Quality Issues and Remediation

Before considering refunds for quality issues, we will first attempt to remedy any problems through:

• Corrective work at no additional charge
• Touch-up or refinishing of affected areas
• Replacement of defective materials
• Additional services to meet agreed specifications

Refunds will only be considered if remediation efforts are unsuccessful or impractical.

Refund Request Process

How to Request a Refund

To request a refund, you must:

1. Submit a written refund request within 30 days of service completion
2. Provide detailed explanation of the reason for the refund request
3. Include supporting documentation (photos, correspondence, etc.)
4. Allow us reasonable opportunity to inspect the work and attempt resolution

Review Process

All refund requests will be:

• Acknowledged within 2 business days
• Thoroughly investigated by our management team
• Reviewed with consideration of all relevant factors
• Responded to within 10 business days with our decision

Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method when possible
• Processing time is typically 5-10 business days
• Bank processing times may add additional days
• Refund amounts may be subject to processing fees

Dispute Resolution

If you disagree with our refund decision, we encourage you to contact us directly to discuss the matter further. We are committed to finding fair solutions and maintaining positive customer relationships.

Force Majeure and Delays

Refunds due to delays caused by circumstances beyond our control (weather, parts availability, regulatory changes, etc.) will be considered on a case-by-case basis. We will work with customers to find mutually acceptable solutions, which may include rescheduling rather than refunds.

Customer Responsibilities

To be eligible for refunds, customers must:

• Provide accurate information about aircraft and service requirements
• Follow all preparation instructions
• Make payments according to agreed terms
• Communicate concerns promptly during the service process
• Allow reasonable access for inspection and remediation

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Individual service agreements may contain specific refund terms that supersede this general policy.

Contact Information

For refund requests or questions about this policy, please contact us: